FAQs

Heading

FAQs

TICKETS/MOVIES

How do I buy tickets?

To book tickets online, select a film and time on our home page. Alternatively, you can purchase tickets in-person at the box office.

Do I need to buy tickets ahead of time?

We always encourage folks to buy tickets to any screening ahead of time, especially for one-night only events that tend to sell quickly with limited capacity.

How long will a film be playing?

We make the schedule week-to-week depending on the performance of a given film over the weekend and other scheduling variables and therefore cannot predict how long we’ll have a film for its run at the theater.

I want to buy tickets to a movie in two weeks but I can’t see that on the website.

We finalize and confirm our schedule on Monday of each week for the subsequent Friday through Thursday. So, usually, the website is updated with this information Monday evening or Tuesday morning. With some of the bigger titles, we’re able to provide presale tickets well in advance but it varies film to film. The best thing to do is stay updated on our newsletter, social media, and website for the most up to date information. If you’ve placed a film in your watchlist and agreed to receive email communications from us, then you’ll be notified when that film’s tickets go on sale.

Do you have audio description headsets?

Yes! Just ask someone at the box office and they will assist you.

How long are your trailers before the film?

Our trailers run anywhere between ten and fifteen minutes before the film.

Can I get a refund?

We do not offer refunds online or over the phone. Refunds can only be made in person, at the box office prior to the scheduled showtime.

Can I purchase tickets without storing my credit card information?

Of course! When checking out, you'll find various ways to process your payment: third-party payment options, an option to add your card as your default payment method, and below those, where it says "Card number, etc.," enter your information as you would for any one-time, online purchase.

OTHER

How do I become a member?

Click the membership option at the top of this page!

Why isn't my gift card working?

When using a gift card that was purchased prior to January 24th, 2023 (the plastic cards with an illustration on the front), please enter the number with a letter "Z" at the beginning of the sixteen-digit card number. The PIN number on the card is not necessary.

Do I need to bring the card I purchased a ticket with if I have an e-ticket?

No, just bring your ticket on your smartphone or a printed copy of it.

I left something at the theater last night—what do I do?

Contact info@pickfordfilmcenter.org and ask if your item has been found and arrange a time to come and get it.

Can I bring food from outside?

No, all food and drink inside of the theater must be purchased from our concession stand.